Jump directly to main content Jump directly to menu
Higher apprenticeship

Operations/Departmental Manager

A work-based route to key skills in operational management, with eligibility for chartered status

An apprenticeship is a real, paid job. The apprentice works for an employer and trains with us at the same time, and comes out with a nationally recognised qualification and the experience to go with it.

Speak to us today

The short answer

24 monthsThis apprenticeship has a typical duration of 24 months training period plus 5 months to complete the end point assessment.
FeesAny fees for a 19+ learner, where the company is a non-Apprenticeship Levy payer will be paid by the company.
Level 5Nationally recognised
Day releaseHow the taught part runs
Before they start

What an apprentice needs

Apprentices must be working within the human resource management or development field and their job role must align with the apprenticeship standard.

Eligible candidates from within an organisation will be selected for registration by the University and/or partner college in consultation with the employer. Most candidates will meet the entry criteria specified below and hold English and Maths at Level 2. Other relevant or prior experience may also be considered as an alternative.

It is desirable that learners hold a level 3 qualification before joining this course. This may include:

  • Access to Higher Education
  • CMI Level 3
  • Level 3 apprenticeship in a related occupation
  • HTQ in a related occupation
  • HNC in a related occupation

All apprentice applicants under the age of 19 must hold GCSE maths and English at grade 4 or equivalent. Those who do not hold these qualifications should enquire regarding support to obtain the qualifications prior to commencement.

All apprentice applicants must complete the apprentice onboarding process, including completion of an initial skills scan. Apprentices must be able to demonstrate that they meet the requirements set by Skills England and a job role check will be completed to ensure that the workplace provides appropriate opportunities for apprentices to meet the KSBs.

The employer sets the real bar, so treat this as a guide. If somebody is close but not quite there, it is still worth the conversation.

What they’ll learn

Operations managers perform leadership and management duties with teams and senior managers to ensure that teams fulfil their roles and meet organisational goals.

  1. They will develop and deliver operational plans

    Creating and delivering operational plans, with data analysis and resource management.

    Covers Creating and Delivering Operational Plans

  2. They will lead individuals and form successful teams

    Managing and leading individuals and teams to achieve success, managing equality, diversity and inclusion, and talent management.

    Covers Principles of Managing and Leading Individuals and Teams to Achieve Success, Forming Successful Teams, Managing Equality, Diversity, and Inclusion

  3. They will manage stakeholder relationships

    Stakeholder management is one of the role's responsibilities, and managing stakeholder relationships is a topic area of the course.

    Covers Managing Stakeholder Relationships

  4. They will manage change and projects to achieve results

    Managing change, and managing projects to achieve results.

    Covers Managing Change, Managing Projects to Achieve Results

  5. They will deliver sustainable solutions

    Delivering sustainable solutions is one of the role's responsibilities, with strategic corporate social responsibility and sustainability a topic area of the course.

    Covers Strategic Corporate Social Responsibility and sustainability

The programme

Level 5

Course delivery will cover the below topic areas to develop apprentice knowledge skills and behaviours in line with the duties of the Operations Manager standard:

  1. Level 5

    • Principles of Managing and Leading Individuals and Teams to Achieve Success
    • Managing Equality, Diversity, and Inclusion
    • Forming Successful Teams
    • Managing Stakeholder Relationships
    • Managing Change
    • Creating and Delivering Operational Plans
    • Strategic Corporate Social Responsibility and sustainability
    • Managing Projects to Achieve Results

Occasional changes to modules and course content may take place. Students will be notified when applicable.

About this apprenticeship

About

The Operations Manager Apprenticeship is an exciting work-based route towards developing key skills in Operational Management. It includes work-based learning, which means that the apprentice is in paid employment for the duration of their apprenticeship and receives in the job training.

Read more about this apprenticeship

Who is it for?

Area manager, Department manager, General manager, Operations manager, Regional manager, Specialist managers.

Responsibilities

Develop and deliver operational plans

Data analysis

Stakeholder Management

Resource Management

Managing change

Talent management

Delivering sustainable solutions

Benefits for the Employer

Operations managers perform leadership and management duties with teams and senior managers to ensure that teams fulfil their roles and meet organisational goals. They are essential to all business models that have an operational area or department with a workforce to lead, manage, and support.

Benefits for the Apprentice

The Level 5 Operations Manager Apprenticeship delivers a professional pathway for future development with eligibility for Foundation Chartered Manager (fCMgr) or Chartered Manager (CMgr) status.

The advantages of doing an apprenticeship while you are in the job is that you can apply everything you are learning and put it into practice straight away.

Learning Approach

On campus teaching includes a combination of lectures, small group seminars, workshops, guest lectures and discussions.

Delivery is on a fortnightly basis on Mondays between 09:30 and 15:30.

Apprentices will also receive off-the-job learning time within the workplace to support their learning.

Study Commitment

The apprenticeship is delivered on a day release model, with bi-weekly classroom attendance.

Apprentices will also receive off-the-job learning time within the workplace to support their learning.

Alternate models can be arranged for organisations who wish to enrol full cohorts: please contact the team to discuss your needs.

Qualification Awarded

Operations Manager

Next Steps

Following completion of this apprenticeship learners may wish to progress to a level 6 qualification such as the Accelerated Chartered Manager Degree Apprenticeship (CMDA) or Top-Up Degree.

Assessment

Nobody springs anything on anyone

1
End-point assessment

Project with report with presentation and questions

2
End-point assessment

Professional discussion underpinned by a portfolio of evidence

More about the assessment

Apprenticeship End Point Assessment (EPA) has 2 assessment methods.

Assessment method 1 - project with report with presentation and questions.

Assessment method 2 - professional discussion underpinned by a portfolio of evidence.

Getting started

What it takes, on both sides

If you're the employer

  • A real role that covers the standard. Your Employer Relationship Officer will check it before anyone enrols.
  • Time released for teaching, on a timetable you'll have from day one.
  • Half an hour every 8 to 10 weeks for a three-way review.
  • Your say-so when the apprentice is ready for their final assessment.

If you want to be the apprentice

  • A job. An apprenticeship is employment, so you need an employer before you can start.
  • Already working in this kind of role? Your manager can put you forward directly.
  • An initial skills scan with us, so we know where you're starting from.
  • No employer yet? That's the usual starting point, and finding one is the part we help with.
Where it leads

This is a step, not a destination

This qualification provides learners with skills and knowledge for individuals entering the management sector in roles including:

Job titles this leads to

  • Operations Manager
  • Divisional Manager
  • Departmental Manager
  • Regional Manager
  • Specialist Manager

Not sure what comes after this one? Tell us the role and we'll tell you honestly which of our apprenticeships, higher apprenticeships or university-level courses fits next.

How to start this apprenticeship

It takes two, an employer and an apprentice. Pick your side.

I'm an employer

Put someone on this programme

Recruiting, or formalising the training of someone already in post? Start with a conversation. We'll check the role, sort the funding, and get them enrolled.

Speak to us today 01302 553 913

Or advertise a vacancy through us and we'll handle the recruitment.

I want to be an apprentice

You'll need an employer first

An apprenticeship is a job, so an employer has to take you on before you can start. Already employed in this kind of role? Your manager can put you forward directly.

No vacancy that suits? Register your interest and we'll tell you when one comes up.